Terms of use

The General Terms and Conditions of Business and Use of the eventim.si website (hereinafter) are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Commerce Market Act (ZEPT).

The www.eventim.si website and domain (hereinafter also referred to as eventim.si) is managed by the company Eventim SI d.o.o., Celovška cesta 25, 1000 Ljubljana (registration number: 1868993000, tax number: 67811175), which is an intermediary in the sale of tickets and products (hereinafter also referred to as the seller).

The company Eventim.SI d.o.o. is not the organiser of said events. The events are organised by their organisers, who are also the issuers of tickets. The purchase of a ticket represents, in the part related to the event itself, an exclusive contractual relationship between the ticket holder (buyer) and the individual organiser, whereby the general business conditions of the organiser may also apply to said legal relationship regarding certain legal issues. Eventim.SI d.o.o. sells tickets as an intermediary at the request of an individual event organiser, except in specially marked cases. When purchasing tickets, the buyer authorises Eventim.SI d.o.o. only to arrange the purchase and delivery of tickets. Eventim SI d.o.o.'s responsibility to the buyer is reserved for aspects related to the purchase and delivery of tickets, but not for aspects related to the implementation of the event itself. The responsibility for this lies with the event organiser. The details of the responsible organiser are listed on the front of the ticket. If the event organiser decides to move the event to another date or change the venue, the tickets will be valid for the new date or location of the event, regardless of the reasons for moving or changing the event. The event organiser decides if the tickets can be returned for a refund or exchanged. The name of the company of the organiser responsible is stated next to each event on the eventim.si website, but you can also request it by e-mail at info@eventim.si.

Out-of-court settlement of consumer disputes

In accordance with legal norms, Eventim SI d.o.o. does not recognise any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

Eventim SI d.o.o. enables online trade in the territory of the Republic of Slovenia, and publishes on its website an electronic link to the online consumer dispute resolution platform (SRPS).

Said regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and the European Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

The General Terms and Conditions determine the operation of the www.eventim.si online store, and the rights and obligations of the user (hereinafter also the buyer) and the seller. These terms also regulate their business relationship. The General Terms and Conditions also regulate individual rules of purchase at the collection points of the company Eventim SI d.o.o.

The ticket price includes VAT, the amount of which depends on the status of the legal entity (event organiser). The VAT and VAT rate are listed on the ticket.

Payment is possible with credit card (MasterCard, Visa, Diners), with VALÚ, with a UPN bill in the form of a prepayment to a local bank account, and via PayPal. In the case of online purchase, the company Eventim SI d.o.o. has the right to request the identity of the customer due to security reasons and the method of financial operations. EVENTIM.SI d.o.o. reserves the right to verify orders paid by credit card. The company may request the customers to provide a copy of their identity document (passport or identity card). The request will be sent via e-mail. If the customer does not provide the data at the request of Eventim SI d.o.o. within the specified period, the order will be cancelled. Credit card payments are handled through the parent company CTS EVENTIM AG & Co. KGaA, Contrescarpe 75 A, D-28195 Bremen, Germany.

When purchasing a ticket, the buyer or user of EVENTIM SI d.o.o. services agrees that the data that is provided electronically will be used by Eventim SI d.o.o. for the purpose of carrying out the order and informing, as stated in the privacy policy. Eventim SI d.o.o. is committed to the permanent protection of all personal data of the user in accordance with the Personal Data Protection Act and the GDPR Regulation. If the user no longer wishes to receive newsletters and promotional material from Eventim SI d.o.o., they can unsubscribe. Instructions for unsubscribing can be found in every newsletter or electronic message and on the personal user account. The users can also contact us at info@eventim.si. You can also unsubscribe by sending the "Change your settings" form to info@eventim.si, zasebno@eventim.si, or by post to Eventim Si d.o.o., Celovška cesta 25, SI - 1000 Ljubljana, Slovenia. Under no circumstances will the user's data be passed on to unauthorised persons. The user is also responsible for the protection of personal data by ensuring the security of their e-mail address, username and password and the appropriate software (anti-virus) protection of their computer.

Eventim SI d.o.o. is not responsible for tickets lost in the post. Eventim SI d.o.o. is also never responsible for the actions of third parties that carry out delivery services (post offices and other delivery service providers). In case of loss of print@home tickets (tickets printed directly from the company's internet application) or e-tickets, for justifiable reasons (e.g. due to deletion or loss of a mobile phone), customers should contact the company at info@eventim.si. Any other form of ticket loss will not be refunded.

Tickets may not be misused, copied or altered. Print@home tickets may not be copied or forwarded. An individual ticket is valid when it is used to enter an event for the first time, which means that the first ticket that is accepted together with the corresponding identification is deemed valid. All subsequent tickets with the same identification are automatically invalid. By using an authorised ticket, the user accepts the general conditions of the organiser of the event and the rules of the venue in which the event is taking place.

The buyer is bound by the general conditions in force at the time of purchase (online order). When placing an order, users are reminded of the general terms and conditions of business and confirm their acceptance of said terms by placing an order. The General Terms and Conditions are also available at the collection points of Eventim SI d.o.o. The company reserves the right to change the General Terms and Conditions, and the terms in force at the time of purchase will apply. The court with relevant jurisdiction in Ljubljana has jurisdiction to resolve any disputes.

USER & USER ACCOUNT

Upon registration in the eventim.si system, the visitor obtains a username that is the same as his e-mail address and password. The username and password unambiguously identify the user and connects him to all data. By registering a visit, he becomes a user and acquires the right to purchase.

If the user wants to change e-mail address at any time later, he can log in to the "my account" tab on the eventim.si website and change e-mail address by clicking on the "Change e-mail" button. ".

The user can login into user account by clicking on the human-shaped button (top right). After click on the button, option for login drops down. Here new users have the option to create a new user account or sign into an existing one. Registration or login is also possible later, in the shopping process.

Registration: New user on website need to select "I want to create a new user account". In the field below customer need to enter e-mail address with which he want to register on the site. Confirm the e-mail entry by clicking on the "Confirm" button. Immediately after confirmation, will get an email with a generated login password.

Logging in an existing user: The user selects the "I have a user account" option and enters the e-mail with which account has been created. Enter the password in the window below the e-mail and confirm the entry with the "Confirm" button.

The eventim.si website also enables registration via Facebook. When logging into account via Facebook, the customer can choose the option to remember his login details. Customer needs to trust that this computer will not be publicly used. Eventim.si is not responsible for any misuse of personal data caused by the customer’s mistake.

Login with Facebook: By clicking on the "Log in from your Facebook profile" button, the user is redirected to the website www.facebook.com. This page opens a window asking the user to confirm the connection between the Eventim.si website and Facebook.com. Immediately after confirmation is the user who was posted on the website with his user account. It is not necessary to confirm the permission for access via the Facebook profile for each subsequent entry in the user account, as the website is connected.

USER ACCOUNT OVERVIEW

When the user is logged on the website, clicks the human-shaped button again (top right). A list of all recent purchases made on the website since registration opens. On the right side, there is a menu with the options offered by the user account.

YOUR RECENT PURCHASES

Each website customer can review his orders made on our website. Customer can view details of each order by clicking on the "Details" button and the eye shape icon, for each purchase separately. If customer chooses the details of the order, customer can see which and how many tickets has been ordered, what was the price of the tickets, which delivery has been used, etc.

If the customer has purchased tickets and selected print@home delivery, customer can print out the tickets by clicking on the button in the form of a printer. This button is only available for purchases with print@home delivery selected. After clicking the print button, a .pdf ticket is generated, which can be saved to a computer or printed.

YOUR ADDRESSES

By clicking on the "Your Addresses" button, customer can view the list of addresses to which tickets have already been sent. Customer can edit or delete each of the address data.

To edit address information, customer must select the "Edit" button for each address. By clicking on the button, a page with existing data opens where customer can change or add. To confirm the data entry, the user must click on the "Save" button at the bottom of the page.

By clicking on the "Delete" button, the user deletes the address data.

By clicking on the "Add new address" button, the user can add new address information. Each user can have more than one ticket delivery address.

CHANGE PASSWORD

In this tab, each user can change the existing login password. Customer does this by entering an existing password in the "Old password" field. The desired new password must then be written by the user in both "New Password" input boxes, which are immediately below the "Old Password" field.

Note: The user must use a new password the next time they log in to their user account.

CHANGE EMAIL

In the "Change mail" tab, the user can change the e-mail address with which registration has been made. In the field "Change your email address", the user enters a new e-mail address and confirms by clicking on the "Change email" button.

Note: The user must use a new e-mail address the next time they log in to the user account.

MANAGE YOUR SUBSCRIPTIONS

The "Manage your subscriptions" tab allows registered users to view e-newsletter subscriptions. In this part, the user can unsubscribe from certain news by clicking on the Off / On switch. If the user wants to subscribe to certain news, customer does this by clicking on the "Add subscription" button below. A list of available news is displayed. Select the news you want to receive from the list and confirm this with the "Save" button.

LOGOUT FROM USER ACCOUNT

Once the registered user has completed the purchase or editing of the website, he must log out of his user account. This is done by clicking on the "Log out" button in the user account menu.

Tickets can also be purchased without registering in the eventim.si online store as a guest.

AVAILABILITY OF INFORMATION BEFORE CONTRACT CONCLUSION

Eventim.si undertakes to provide the customer with the following information before the conclusion of any contract or offer:

- the main characteristics of the goods or services to the extent appropriate to the medium and the goods or services;

- company name, registered office and telephone number of the company, where available;

- the final price of the goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or services, it cannot be calculated in advance;

- information on possible additional costs of transport, delivery or shipping, or a warning that such costs may be incurred if they cannot be calculated in advance;

- payment terms and conditions for the delivery and performance of the service, the deadline for the delivery of the goods or the performance of the service, where applicable;

- information on the company's complaint procedure or an explanation of the complaint procedure, including all information on the contact person or customer service;

- the address at which the business actually operates, the telephone number, fax number and e-mail address of the company, where available, and, where applicable, the business name and registered office of the company on whose behalf the company operates and to which consumers can address their complaints;

- costs related to the use of the means of communication, if different from the basic tariff;

- conditions, deadlines and procedure for exercising the right to withdraw from the contract without stating the reason in accordance with Articles 43.č and 43.d of ZVPot, together with the form for withdrawal from the contract referred to in the fifth paragraph of Article b43.d;

- the period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c ZVPot; in cases where the consumer has no right of withdrawal in accordance with Article 43c ZVPot, they will be explicitly informed);

- possibilities for out-of-court dispute resolution and other legal remedies applicable to businesses and their accessibility.

COMPLAINTS AND WITHDRAWAL FROM THE CONTRACT

All complaints and withdrawals from contracts are handled by the department at reklamacije@eventim.si every working day between 8 am and 4 pm. Due to protection of data and user profiles, only complaints submitted in writing to reklamacije@eventim.si or sent to the address of the company Eventim SI d.o.o., Celovška cesta 25, 1000 Ljubljana, will be considered valid.

COMPLAINTS REGARDING TICKETS

Pursuant to item 12 of Article 135. of the Consumer Protection Act, the consumer has no right to withdraw from the contract for leisure services where the company undertakes to fulfil its obligation on a specific date or within a specified period. With regard to the legal exception, according to which the consumer has no right to withdraw from the purchase of tickets, all ticket orders are binding, regardless of the method of order (by phone, e-mail or online). No tickets for any events in Slovenia and abroad, which were purchased via the website www.eventim.si or at authorised points of sale of the company Eventim Si d.o.o., can be returned and no refund may be requested for them.

In case of event cancellation or any change in the date of the event, the organiser of the event is, in all cases, responsible for handling the situation and issuing refunds. In the event of the above circumstances, the company Eventim SI d.o.o. will inform ticket buyers as soon as possible about the contact details of the organiser and the possibility of a refund.

The company Eventim SI d.o.o. is only an intermediary in the sale of tickets and is not responsible for refunding the money for the purchased tickets. Nevertheless, the company will do everything in its power to ensure that the organiser does in fact reimburse the buyers.

In case of event cancellation, tickets can be returned in the same way as they were received within two months after the planned date of the event, provided that you agree with the general conditions of the organiser and the venue of the event. The purchased tickets can be:

- returned in person to the point of sale at which you purchased them;

- if you ordered your tickets by phone or online, send them by post together with your personal information (first name, last name, address, number of the bank account to which you want us to send the money) to the address of the company Eventim SI d.o.o. at Celovška 25, 1000 Ljubljana.

Buyers can return their tickets to the point of sale at which they bought the ticket no earlier than on the next Monday after the date of cancellation of the event. Holders of print@home tickets and e-tickets will receive a refund the same way as they paid for the tickets, without any additional responsibilities on their part. The tickets will be considered invalid after this point.

Eventim SI d.o.o. is not obliged to inform its customers about any changes to individual events, but it does its best to do so.

Minimal or justified changes in the line-up or implementation of the programme are a reserved right. In the event of cancellation, change of event date or change in line-up or programme, any additional costs you may incur (e.g. travel costs, hotel, point of sale costs, delivery costs, payment costs, order costs) will not be reimbursed.

In case of lost or stolen tickets, the buyer is not entitled to a reimbursement or the replacement of tickets.

It is the buyer's responsibility to verify the validity of the date, time and location of the event for which they purchased the ticket. Upon receipt of the ticket, the buyer is obliged to immediately check the ticket and any errors in the ticket printout (such as incorrect printout of the event, date, time and location of the event or incorrect indication of the chosen seat) and inform Eventim SI d.o.o. about any errors immediately or within 8 days of detecting the error on the ticket.

Eventim SI d.o.o. strives to ensure that all prices on its website are accurate, but errors can still occur. Should Eventim SI d.o.o. discover an error in the price of a ticket already ordered by the buyer, Eventim SI d.o.o. will inform the buyer about this as soon as possible and give the buyer the option to either reconfirm their order at the right price or cancel their order. If Eventim SI d.o.o. fails to get in contact with the buyer, the buyer agrees that Eventim SI d.o.o. will treat the buyer's ticket as cancelled. If the buyer decides to cancel the ticket with an incorrect price after their payment has already been made, Eventim SI d.o.o. will refund the money.

Complaints are resolved by the ticket buyer and the company Eventim SI d.o.o., as an intermediary in ticket sales, in cooperation with the event organiser, more specifically within the complaint period, which is eight (8) days from the receipt of a written complaint from the submitter. Within this period, the company Eventim SI d.o.o., as an intermediary in the sale of tickets, is obliged to provide the submitter of the complaint with a written or oral response to the submitted complaint.

CONTRACT WITHDRAWAL

The consumer (this applies only to natural persons who acquire the product for purposes outside their gainful activity) has the right to notify the seller within 14 days of receiving the products that they will withdraw from the contract without having to provide a reason for their decision. In this case, the consumer can be burdened only by the costs from the seventh paragraph of Article 43.d of ZVPot. The deadline starts one day after the date of receipt of the products.

Due to the protection of personal data and user profiles, only a written withdrawal via e-mail or post that is accompanied by a filled-out form shall be considered a valid withdrawal from the contract.

In case of withdrawal from the contract, the consumer shall return the received product either by post to the seller's address: Celovška cesta 25, 1000 Ljubljana, or by bringing it to one of the seller's collection points in person.

The return of the received products to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.

The consumer must return the product to the seller in an undamaged condition and in the same quantity, unless the product was destroyed, damaged, or lost, or if its quantity has decreased not by fault of the consumer. If you start using the products but change your mind, you lose the right to withdraw from the contract. In addition, the products you are returning should be unused, undamaged and still sealed in their original packaging. We recommend that if you notice immediately after receipt that the colour, size or any of the other properties of the product are not as you imagined, you do not open the products completely or open them at all, if possible. When opening the packaging, make sure that you do not damage the packaging and that you carefully store the packaging, including all the contents that protected your product and individual accessories, for at least six months from the date of their receipt, so that your potential return costs will be kept to a minimum. Please note that you are solely responsible for the reduction of the value of the goods if the decrease in their value can be traced to conduct that is not strictly necessary to determine the nature, characteristics or performance of the goods. The consumer may not use the products without hindrance until their withdrawal from the contract. The consumer may inspect and test the products to the extent strictly necessary to establish the actual situation. Any testing of a product that deviates from the above sentence is considered to be the use of a product, meaning that the consumer loses the right to withdraw from the contract.

The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the products (which in the case of shipping is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo).

If the consumer has already received the product and withdraws from the contract, they must return it to Eventim SI d.o.o. or the person authorised by Eventim SI d.o.o. for the acceptance of goods immediately or no later than 14 days after the notice of withdrawal from the contract (purchase) has been sent. In the case of sales contracts, the company may withhold the refund of payments received until the goods have been returned or until the consumer provides proof that they returned the goods, unless Eventim SI d.o.o. offers the option to pick up the to-be-returned goods by itself.

Unless otherwise agreed by the contracting parties, the consumer shall not be entitled to withdraw from contracts for leisure services in cases where the company undertakes to fulfil its obligation on a specific date or within a specified period.

Refunds will be made as soon as possible and no later than 14 days after receipt of the notice of withdrawal from the contract. The company shall return the payments received to the consumer with the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment, and the consumer does not incur any costs as a result.

Upon withdrawal from the contract where a bonus, discount code or promotional code has been used, these amounts are considered as a discount and will not be returned to the user. Only the ticket price amount will be returned to the user's bank account. Upon withdrawal from the contract, a gift voucher is considered as a means of payment and will be returned to the user's bank account.

In exceptional cases whereby the products are not returned in accordance with ZVPot, we can offer the consumer the buyback of the product with the appropriate compensation, which will be determined upon the product's return. Discounted buyback shall be deemed as agreed upon when the consumer confirms it via e-mail. The consumer can use said buyback amount only when ordering another product of the same value or higher.

The right to a refund of the purchase price in the event of a warranty claim or material errors is regulated in more detail by the provisions of ZVPot.

COMPLAINTS AND DISPUTE RESOLUTION

Eventim SI d.o.o. respects the applicable legislation on consumer protection and makes every effort to fulfil its duty to ensure an effective complaint handling system.

In case of any problems, the buyer can contact the seller by e-mail at info@eventim.si.

Complaints can be submitted via e-mail at info@eventim.si. The complaint handling procedure is confidential. Eventim SI d.o.o. is obliged to protect the submitter's data and not to disclose them to third parties, except at the express request of the submitter.

Eventim SI d.o.o. is aware that the essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is the main obstacle to the consumer not initiating a dispute in court. Eventim SI d.o.o. therefore strives to the best of its ability to resolve any disputes amicably through agreement and mediation. In the event that an amicable solution is not possible, disputes will be resolved by the competent court in Ljubljana.

In case of technical problems or if a user requires any help in purchasing tickets, they have the following options at their disposal:

- contact form: user assistance, which can be found on the website eventim.si;

- e-mail: info@eventim.si;

- we provide free assistance to users over the phone on weekdays (Monday to Friday) between 12.00 and 15.00. For assistance, please call 386 3 426 76 00.

PURCHASE PROCEDURE

The following technical steps are available to the customer (buyer) in the purchase process:

• the customer (buyer) chooses a ticket in two ways, either by purchasing the best seats or choosing seats from the seating map (see also STEP 1);

• login to the online store using an e-mail address or Facebook profile, if the customer (buyer) has previously created a user account (see also STEP 1);

• search for an individual ticket or product in the online store;

• selection of a ticket or product for purchase;

• adding the quantity of tickets or products in the shopping cart;

• review of the price of the selected product in the selected quantity, including the tax charged, if any;

• selection of the ticket or product delivery method (see STEP 2);

• selection of payment method (see STEP 3);

• review of the order with the selected method of delivery of the product and the charged delivery costs, if any (see STEPS 4 and 5), and

• Confirmation and the completion of the purchase (see STEPS 4 and 5).

TICKET PURCHASE INSTRUCTIONS

When a visitor decides to buy tickets on the website, he finds the desired event and clicks on it. In the selected event, customer select the date and time of the event (if more options are available) and click on the "Tickets" button.

STEP 1 - SELECT TICKETS

In this step, the user can see various price categories, with a description of the ticket type - seat, stand, etc. There are two different options for choosing tickets from which the user can choose. (above).

STEP 1A - BUY THE BEST SEATS

The customer of the website chooses the number of tickets in any price category. The website determines the best seat for the user according to the availability of the event space. The number of selected tickets can also be changed later. By clicking on the "Continue shopping" button, the user proceeds to the next step.

STEP 1B - SELECTION OF SEATS FROM THE HALL PLAN

The seats can be selected by the user with the help of an interactive seatmap. It does this by clicking on the "Seatmap" tab. (above)

To move around the seatmap, the customer uses the "Navigation" window, which is located within the seatmap. By clicking on the desired seat, an additional window opens in which the user selects the price. After confirming the price, tickets are reserved, and by clicking on the "Add to cart" button, the user continues to the next step.

ATTENTION: selected tickets will remain reserved in the shopping cart for 20 minutes, then the reservation expires. The rest of the time is visible at the top right. The maximum number of tickets for the selected category that the user can choose is a maximum of 8 tickets. If the user wants to buy tickets for another event, he can choose the option "continue shopping". The user then repeats Step 1 described above.

STEP 2 – TICKET DELIVERY

In this step, the user selects the desired type of ticket delivery. Delivery methods vary from event to event, depending on the wishes of the organizer and the number of days until the event. In case there are several delivery methods available, this selection lists all those available for the selected event. The user can choose only one type of ticket delivery.

"Delivery by post" enables Slovenian customers to deliver by registered or express mai. If the user wants the tickets to be sent abroad, select "Wrong country? Change the country here", where he can choose delivery to another country. Ticket buyers from foreign countries receive tickets from DHL delivery service. The user must enter the address on the first purchase, and the address data for delivery will be saved with each subsequent purchase. Address information can be changed in the user’s user account.

"Personal pick-up" offers the user the opportunity to pick up tickets in person. Tickets can ve picked up at Eventim’s own points of sale, BigBang branches, Petrol points of sale or at the Eventim box office before the event. It is necessary to fill in the information on who will pick up the tickets and choose the location of the pick-up.

"Print @ home" offers the user the opportunity to print tickets at home. If the user selects print @ home option, a .pdf ticket is generated in the user’s user account. The generated .pdf ticket can be printed from the time of purchase until the beginning of the event for which the tickets were purchased. Print @ home tickets can be purchased with credit cards or by paying via Pay Pal or VALÚ. Additional instructions regarding the use and printing of tickets "Print @ home" are: https://www.eventim.si/si/placilne_metode/.

An e-ticket is an electronic ticket that users access through their user account or save on their electronic device. The user shows the e-ticket at the event via his electronic device. E-ticket can be purchased with credit cards of by paying via Pay Pal or VALÚ. Additional instructions regarding the use of e-tickets can be found at: https://www.eventim.si/si/placilne_metode/.

The Eventim streaming delivery method is only for events that can be viewed digitally (live broadcast or event recording). By selecting eventim.streaming delivery method you receive a link to the event. By clicking on the link, you will be directed to the website where the live broadcast or recording of the event will take place. You will receive the link at the end of the purchase process, in your user account and in the confirmation email.

The website allows the customer to change the user account at this point as well. To log in to another user account, the visitor must click on "Log in to another user" at the top right.

STEP 3 – PAYMENT INFORMATION & CANCELLATION RIGHTS

Payment methods are visible to the user in the main window. Ticket payment methods vary from event to event, depending on the requirements of the organizers, the number of days until the event and the chosen delivery method. The Eventim.si website enables payment by credit cards (MasterCard, Visa, Diners), VALÚ and payment by bank transfer. Print @ home tickets can only be purchased with credit cards or in the case of some events with payment via Pay Pal.

With BON21, tickets can only be purchased for certain events. When paying with BON21, only the "Delivery by mail" delivery method is available. Payment with BON21 is disabled 10 days before the start of the event.

From the string of payment methods, the user chooses the desired one. If the user chooses a credit card, he must enter the credit card information in the appropriate fields. Credit card information is not stored on the website, so it is necessary to enter it with each purchase.

With the "Voucher – Eventim Gift Certificate" it is also possible to buy tickets online. Below the selection of payment methods is the "Use gift certificate" button. By clicking on this button, the user will see a code entry field located on the gift voucher. If the customer wants to use more gift vouchers, click on the "Add" button next to the field for entering the gift voucher code and get an additional field for entering the code of the second gift voucher. Payment with a gift voucher can also be partial, and the share up to the total purchase price can also be settled by another payment method.

The website allows the customer to specify another delivery method at this point as well. It does this by clicking on "Replace Delivery" at the top right. The user account can also be changed while choosing a payment method. To log in to another user account, the visitor must click on "Log in another user" at the top right above the delivery change.

To confirm the selected payment method and to complete the purchase, the user must click on the "Confirm" button at the bottom of the page of the selected payment method, which means that the customer fully agrees to the payment by placing an order. Before clicking on the "Confirm" button, the user is obliged to carefully check all information about the purchase (date and amount of the purchase, organizer, title of the show, number of tickets, selected seats). Before clicking the "Confirm" button, the user has the option to make a change of purchase. After clicking the "Confirm" button, changes or cancellations are no longer possible.

Throughout the purchase process, at the bottom of the website is a summary of the order, including shipping fees, personal information, delivery address, delivery method and selected payment method.

STEP 4 - REGISTRATION

For registration on eventim.si, the user needs an email address or Facebook profile. When customer do registration on eventim.si user account is created. If the user is already registered on our website, select the "Existing user" button and enter the password. In case of a forgotten password, the user clicks on the link "Forgot your password?". By entering the e-mail address with which the user is registered, he will receive an e-mail with further instructions on how to change the password.

By clicking on the "Confirm" button, the user proceeds to the next step.

The site also allows you to log in via Facebook. When logging in with Facebook, the user can choose to have the website remember the login information. If this option is selected, a secure computer must be used. Eventim.si is not responsible for any misuse of personal data caused by customer error.

STEP 5

At the end of the shopping process, the customer is redirected to his user account. With click on the "View order details" button, customer have option to review order details. After a few minutes, the customer will receive a confirmation e-mail with the details of the order at the e-mail address provided during registration.

How to identify and correct errors before placing an order?

Before placing an order, the customer can easily:

- sees and reviews the tickets for which event were added to the shopping cart;

- sees and reviews the price of each ticket and the total price of the order;

- can change number of tickets and price will be calculated accordingly;

- can remove tickets from the shopping chart which he does not want to buy;

- can change the selected delivery method;

- can change the chosen method of payment, and

- can review and approve individual changes to the order. With final confirmation, the customer places the order to Eventim SI d.o.o.. Eventim SI d.o.o. sends an order confirmation email and receipt of the order to the customer's email address.

If the browser provides an error message during the purchase, or any other obvious problem occurs during the purchase, the customer needs to check the status of purchases in the "Recent Purchases" section before retrying. If the confirmation for the desired event is not recorded, the transaction was not completed. The buyer can send the following information about the purchase to the e-mail address info@eventim.si:

- date / time of purchase;

- name of the event;

- number of tickets;

- e-mail address used at the time of purchase;

- the payment he meant to use;

- in which step of the purchase the problem occurred;

- the notice that was displayed.

ORDER FEE

When purchasing tickets through the Eventim sales network, from 1 August 2022 we will charge you the order fee in the amount of 2.0 EUR (including 22% VAT). The additional cost represents the compensation used to cover the costs of bank transactions, the additional material costs incurred due to the introduction of fiscalization (previously the ticket was invoice) and the costs of bank transactions. The cost is tied to the individual purchase and not to the number of tickets purchased (it remains the same if you buy one or more tickets in a single purchase).

EVENTIM.STREAMING

It is a service with which Eventim.si enables viewing of events that are broadcast live or recordings of events.