Delivery/ Pick up

You can choose between several delivery methods. Available options are subject to the organiser’s decision and the date of the event.



∎ Pošta Slovenije

Following a successful payment, the tickets will be sent to your chosen address via Pošta Slovenije. If you purchased tickets for an event abroad, they will be delivered by the DHL courier service.
You will receive your tickets in 3 business days at the latest. The delivery price is €3.5.
If you’re not present at the provided address at the time of delivery, the postal worker will leave a note in your letterbox regarding the received parcel. You can collect the parcel, i.e. tickets, at your nearest post office within 15 days.
For further information, please contact us at info@eventim.si .

∎ DHL

DHL courier service delivers tickets abroad. Your tickets will be sent by courier after successful payment.
Prices:
Zone 1: 25,00€
Zone 2 and 3: 30,00€
Zone 4: 35,00€
Zone 5 and 6: 45,00€
Zone 7: 50,00€
Zone 8: 55,00€



You can collect the tickets in person at our collection points - at Eventim outlets, Big Bang stores and Petrol service stations.
Pickup is possible immediately upon receipt of the confirmation email and 3 days prior to the event at the latest. Please bring the pickup code that you will receive per email. You can also find it in your user account if you have one.
You can collect the tickets in person at the chosen collection point.
- Eventim points of sale
- Big Bang stores
- Petrol service stations

∎ Eventim points of sale

The price for pickup in person is €1.5.
You can collect the tickets at Eventim outlets as soon as you receive your confirmation email.
Please collect the tickets 3 days before the beginning of the event at the latest.
You can collect the tickets at Eventim outlets by presenting the ticket pickup code to the salesperson.
You will receive your ticket pickup code in the confirmation email. You can also find it in your User Account.
You can find a list of Eventim outlets here .

∎ At Big Bang stores

The price for pickup is €1.5.
You can collect the tickets at Big Bang stores as soon as you receive your confirmation email.
Please collect the tickets 3 days before the beginning of the event at the latest.
You can collect the tickets at Big Bang outlets by presenting the ticket pickup code to the salesperson.
You will receive your ticket pickup code in the confirmation email. You can also find it in your User Account.
You can find a list of Big Bang outlets here.

∎ At Petrol

The price for pickup in person is €1.5.
You can collect the tickets at Petrol service stations as soon as you receive your confirmation email.
Please collect the tickets 3 days before the beginning of the event at the latest.
You can collect the tickets at Petrol service stations by presenting the ticket pickup code to the salesperson.
You will receive your ticket pickup code in the confirmation email. You can also find it in your User Account.



For events in Slovenia, you can print your own tickets without any surcharge.
After the purchase is completed, you will receive your tickets per email, and if your have an User Account, you can find your ticket details under “Your recent orders”. Print the ticket and bring it to the event, since you will have to present it to the authorised person at the entrance in order to enter the venue.

The benefits of a print@home ticket:

- A quick, simple and safe way of purchasing.
- By choosing a print@home ticket, you avoid waiting in queues at points of sale.
- Tickets can be bought last minute before the beginning of the event.
- If you purchased print@home tickets for your friends, you can simply email them the tickets. Every person can then print their own tickets (not applicable for events that require ticket personalisation)
- Save delivery costs.

FAQ

How does print@home work?
On the website www.eventim.si, you can select print@home tickets as a delivery method. When you choose the print@home delivery method, you proceed to payment.

Following a successful payment, you can access and print the ticket from your recent purchases anytime, even right before the event. You can find your tickets in PDF format under “User Account”, “Your Recent Orders”.

Review your orders and click on “Details” next to the desired order.

Once you select the “Print” option, the system will offer to “Print PDF ticket” that you can then print and safely store.



Print@home tickets will always be sent to your email address as well and you can also print them there.

IMPORTANT: the ticket will be electronically registered upon entry and it is valid only once. It is therefore important to bring the print@home ticket with you and not to share your electronic connections with others.

Requirements for printing a print@home ticket
- You must have “Acrobat Reader” version 5.0 or newer installed on your computer. If the program isn’t installed, the bar code might not be printed correctly.
- Tickets should be printed on white A4 paper, a single ticket per page, to ensure the appropriate size of the bar code.
- The printing quality setting should not be set to “draft”.
- Tickets printed with inkjet printers are sensitive to moisture (the bar code can be smeared), so please bear in mind to protect the ticket from moisture.
- You can print in colour or black and white.

How safe is the print@home ticket?
As safe as a regular ticket. Each print@home ticket is read by the control system upon entrance. Only one person may enter the venue using this ticket. It is therefore important to safely store the ticket so others can’t access it. This also applies to your electronic connection. In case of copies or multiple prints, only the first person can pass through the control system. The customer is liable to the organizer for any copies or multiple ticket printouts.

What should I do if my ticket gets stolen, lost or it couldn’t be printed?
In those cases, contact us at info@eventim.si.

Up to which point before the event are print@home tickets available?
- A big advantage of print@home technology is the option of buying tickets up to the last minute (as long as the organiser allows presale and tickets are available). However, it should be noted that the rule “the first to order gets the best seat” also applies to print@home tickets.




E- ticket is an electronic ticket that can be downloaded from your user account, mobile application or confirmation mail. Each e-ticket has its own QR code. The service is easy to use, eco-friendly and free.

Why choose an e-ticket?

- E-ticket is free
- You can download it directly to your mobile phone
- it is less likely to forget your ticket at home
- It is paperless and therefore environmentally friendly

E-ticket will be automatically saved to EventimSI mobile application

E-tickets can be easily and quickly stored on your mobile phone or tablet. If you download EventimSI mobile application to your device and purchase e-tickets as registered buyer, e-tickets will be automatically saved to your application. You can also access e-tickets on the mobile app if you do not have access to mobile internet or WiFi.

You can easily forward an e-ticket

If you buy more than one e-ticket, you can easily send it to family or friends via all channels provided by your device (Facebook, Instagram, Viber, SMS, email…)

FAQ

Where can I buy an e-ticket?
You can choose an e-ticket when purchasing tickets on our website or throught the Eventim’s app and at partners online sales point. Select e-tickets as the method of delivery.

Can I buy e-ticket on Petrol?
No, e-tickets are only available for online purchase.

Will printed tickets still be available?
Yes. Printed tickets will still be available at all our own and partner outlets.

How do I access my e-tickets?
You can access e-tickets:
- Through your user profile created in our online store (in this case you need internet access to e-tickets)
- Through the EventimSI mobile application, which can be stored on your smartphone, tablet or computer
- Via conformation email if you purchased tickets as a quest (unregistered users)

Will e-tickets be available for all events?
E-tickets will be available for all events except events where attendees will be additionally checked for security reasons. These are mainly sport evens or very popular artists. In these cases, the buyer’s name and surname are printed on each ticket, so e-tickets for such events cannot be guaranteed.

Can I buy more than one e-ticket?
Yes.

I bought several e-tickets. How can I forward them to friends?
Each e-ticket has its own QR code, and seat information. To send it forward, press on QR code and release when dropdown menu appears, where you will se a share button.

Can I save my e-ticket to Apple Wallet or Google Pay?
No. They can be stored on Eventim’s application or you can download it and save it anywhere on your device.

I bought an e-ticket but forgot my cell phone at home. Can I still enter the event?
You can access your ticket by logging in to your profile on Eventim's mobile app via your friend's phone. If you purchased an e-ticket as a guest or unregistered user, you would need to sign into your email account on a friend's phone and search for an e-mail confirmation of your e-ticket purchase.
If Eventim staff is present at the event, they can help you solve the problem.

What happens to an e-ticket when it is scanned at the entrance?
Your e-ticket will be scanned but will remain on your device.