What is Carefree?

In case that something happens to you (and you have paid Eventim.si- carefree) in accordance with the general conditions contact us immediately by phone at +386/1/420 5000 or via e-mail at odpoved@eventim.si at least 2 hours before the event. Subsequently send us the following documents:
• The number of your bank account
• Original tickets with coupons
• A medical certificate or a certificate in accordance with the general terms and conditions

After receiving and checking the documents you will receive a ticket credited to your bank account. Please note that processing time can be longer in the case of incomplete data.
All documents sent to:
Eventim SI d.o.o.
"odpoved/ failure"
Celovška cesta 25, 1000 Ljubljana, Slovenia

In your sake we recommend that you send your documents by registered mail.

How can I order carefree?
During the purchase, it will be displayed in the shopping cart to purchase additional services Eventim.si-carefree. Check it and click "add" and wait a moment to update. The calculation will be displayed in a new line "eventim.si-carefree" and the amount representing 5% of the amount of tickets selected.
Eventim.si - carefree can only be selected when purchasing tickets. Later or additional services not enabled.

What to do if something goes wrong?
In case that something happens to you (and you have paid Eventim.si- carefree) in accordance with the general conditions contact us via e-mail at odpoved@eventim.si at least 2 hours before the event. Subsequently send us the following documents:
• The number of your bank account
• Original tickets with coupons
• A medical certificate or a certificate in accordance with the general terms and conditions

After receiving and checking the documents you will receive a ticket credited to your bank account. Please note that processing time can be longer in the case of incomplete data.
All documents sent to:
Eventim SI d.o.o.
"odpoved/ failure"
Celovška cesta 25, 1000 Ljubljana, Slovenia

In your sake we recommend that you send your documents by registered mail.

It is not possible for me to attend an event. Can I return the tickets?
In case that something happens to you (and you have paid Eventim.si- carefree) in accordance with the general conditions contact us immediately by phone at +386/1/420 5000 or via e-mail at odpoved@eventim.si at least 2 hours before the event. Subsequently send us the following documents:
• The number of your bank account
• Original tickets with coupons
• A medical certificate or a certificate in accordance with the general terms and conditions

After receiving and checking the documents you will receive a ticket credited to your bank account. Please note that processing time can be longer in the case of incomplete data.
All documents sent to:
Eventim SI d.o.o.
"odpoved/ failure"
Celovška cesta 25, 1000 Ljubljana, Slovenia

In your sake we recommend that you send your documents by registered mail.