Shopping process















When you decide to purchase tickets on the website, find the wanted event and click on it. You can also select tickets by clicking on the magnifier, i.e. the search icon.


Click on the “Tickets” button next to the desired event.

Different price categories will be displayed in the following step. There are two different options to choose from when selecting tickets – best seat selection and seatmap selection.

Best seat selection
You can select a ticket by best seat selection, which means that you can specify the number of tickets within a particular price category yourself. You can do this by selecting the number of tickets in the chosen price category. For continuing to the next step, click on the button with cart icon and the price.


OR


Seatmap selection
When seated tickets are on sale, we recommend you purchase them from the seating plan, otherwise they will be selected automatically. By clicking on “Seatmap selection”, you can select the desired seats yourself.
ATTENTION: to select from the venue plan you need to have Java installed on your computer – you can download it free from: www.java.com.
The purchase cannot be changed once the service has been paid for.
When you select the seating plan, a diagram of the venue will appear with the stage and respective categories marked separately. Grey fields on the diagram represent seats that are already sold out and taken. You can choose between coloured fields, i.e. seats. Each colour represents a respective price category.
You can zoom in or out of the diagram using your mouse wheel.

Select a seat by clicking on a coloured dot (each dot represents a seat). Your selected seats are marked on the diagram with a black frame.
To view your shopping cart, click on “Selected seats”. You will see displayed number of tickets, as well as details on the selected seat (entrance, section, seat type and number). The price is also displayed.
If you’re not happy with the selected seats, you have to remove them from your shopping cart. You can do this by clicking on the “x” symbol in the cart and deleting the seats.
When you’re happy with your selection, you can click on the button with cart icon and price.


In the next step, you begin the purchasing process by first selecting the delivery method. You can see a summary of your order above the purchasing process - showing the number of selected tickets and the total amount for payment. A countdown clock is displayed above it, which shows the remaining time available for completing the purchase.
You can find more about delivery methods here . Available options are subject to the organiser’s decision and the date of the event.


When you’ve selected the delivery method, you can select the payment method. Payment methods depend on the selected delivery method, on whether the event is taking place in Slovenia or abroad and on the date of the event.
For more details about payment options click here .
If you have a gift voucher or you wish to use your event.card credit, you can use it by entering your code (the voucher code or event.card card number) into the field “Do you have a voucher?”. In this case, you can only continue with your payment using instant payment methods (credit card, Moneta, PayPal).


In this step, you can still change your delivery and payment method if you wish. Just click on the 1. Delivery or 2. Payment and select another option

In the following step, please provide the required details for the collection of tickets.
Your provided email, ticket delivery address and order summary will be displayed in the following step. You can still change your email address and delivery address. This is where you can also enter details for issuing an original invoice for business.
If all data is correct, mark below that you agree with the general terms and conditions of use and the privacy policy. To finish, click “Continue”.
The system will once again display your order summary and you can also still change your delivery and payment method. In the final step, you can select the “Eventim.si Carefree” service and read through the general terms and conditions of service.


Your purchase is complete. At the end of the shopping proccess you will get your order number and further information. Details about purchase will also appear in your user account, if you have one.



You can log in to your account by clicking the icon for fser account (upper right corner). When you click on the icon, a dropdown sign in window will appear. Select “login”.

Sign in for the first time
You will need either a valid e-mail address or a Facebook profile to register on our website. First click login, then select »New customer«. Insert your email address. For continuing you need to agree with ours terms and conditions. You user account will be created and you will recevied further information on the email address.

Sign in (already have account)
First click login, then select returning customer option. Use your email and password to login.

Sign in with Facebook
First click login. For signing in with Facebook you must click on button “Sign in with Facebook”. You will be redirected to faceboook page where you need to confirm the connection between Eventim and Facebook.


After you signed in into the website, you can access your user account by clicking the icon for user account (top right corner).


Your shopping cart
Here you can view your shopping cart and how many tickets you have in shopping cart, for which event and the price.

Your digital tickets
In this section, your digital tickets are stored. .

Your recent orders
Here you can review your orders on the website. The details of the order can be viewed by clicking the eye shaped icon next to each order. You can review which and how many tickets were included in a specific order, what the ticket price was, delivery methods and if the carefree option was selected. .

Your addresses
By clicking the tab »Your addresses«, you can review your list of previous shipping addresses. You can either delete or edit any of the entries. .

Stored payment options
Here you can review your saved payments. You can either delete or edit any of the entries. .

Change password
In this tab you can change your existing website account password. You can do so by typing your old password in the field “old password”. Than fill out both “new password” windows that need to match perfectly. .

Change email
In this tab you have the option to change your e-mail address that you used to register on the website. You may do so by typing Your new e-mail address in the box under the change your e-mail sign and clicking the “Change e-mail” button. .

Newsletter subscription
The “newsletter subscriptions” tab enables registered users to review their electronic newsletter subscriptions. In this tab the user can also unsubscribe from newsletters he does not wish to receive by click the red unsubscribe button. If the user wishes to register to a specific newsletter, he does so by clicking the “add subscription” button below. A list of all available newsletters will subscriptions will appear. The user subscribes to newsletters by checking the boxes next to different subscriptions and clicks the “update subscriptions” button below.


Event.card
Event card is loyalty card. You can create it here. Insert your information and click “Start event.card membership”. Card will arrive at inserted address and then you will be able to connect your account with card.


To log out, simply click the log out button, that appears in the dropdown sign when you click on the user account icon.



You can also make a purchase as a guest without creating a user account. The purchase process does not change. After your purchase, you will receive a confirmation email.