FAQ
Payment, Pickup and Delivery Methods
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- I want to pay by credit card – where do I find the CVV / CVC verification code on my credit card? What is CVV/CVC?
- These are the verification codes of the credit card known as Card Value Verification (CVV) or Card Verification Code (CVC). Both expressions mean the same, Visa uses the term CVV and Mastercard the term CVC. The verification code is an additional security feature that is required by ÖsterreichTicket when tickets are bought over the phone or the internet. This is to ensure that the person ordering has the card in his possession.
The verification code can be found on the rear of the credit card as a small number in the signature field. The CVC / CVV code is the last group of digits (the last three digits ) in the series.
Registration
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- How can I change my email address?
- To change your e-mail address log-in to our homepage or if you are already logged in click „my account“. Here you can change your e-mail address at „ change e-mail address“.
- Why do I have to state an additional delivery address?
- You do not have to state an additional address but you may save up to 5 delivery addresses in your account. These can be different from your billing address if for example you want to send tickets as a gift or you are not at home during the day and you want them delivered to your office address or your secondary residence.
You can save up to 5 delivery addresses with names (e.g. home, work....) and then choose the appropriate address for delivery.
- I forgot my Password - what can I do about it?
- If you have forgotten your password simply click „log in“ on our homepage and next to the log in area there appears the prompt „forgotten password?“ You then receive an e-mail at the designated e-mail address with instructions of what to do.
For data protection reasons Eventim.si does not send passwords via e-mail in this case you receive a code (link) with which you can reset or change your password.
oeticket-sorgenfre
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- It is not possible for me to attend an event. Can I return the tickets?
- All tickets sales are fixed orders without the possibility of cancellation.
ŠRC Stožice - parking
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- ŠRC Stožice - parking facilities
- For more details, please visit:
http://www.lpt.si/en/parkings/personal_cars/sc_stozice
Questions after a successful order
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- I ordered my tickets a long time ago but have not received them yet. Where are my tickets?
- Eventim SI, d.o.o., is a ticket agent and is not responsible for delivery.
There are several reasons why you did not recive your tickets yet. Please contact our call center on 01/420 5000. - I ordered tickets on the internet but have not yet received confirmation. Has my order been received?
- It is possible that you do not receive a confirmation due to a wrong e-mail address or other reasons.
In this case please contact us at info@eventim.si
Please provide you complete name, the date of your order and which event. We will then inform you if your order was received or not.
Event cancellations / changes
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- I have bought tickets for an event that has been cancelled. What do I have to do?
- Eventim SI, d.o.o. is not the promoter of the events on offer and is therefore not liable for the refund of ticket money. But we do our best to ensure the security of ticket money.
In the event of a cancellation the ticket price will be refunded to the customer.
The tickets were bought by phone, or from our home page www.eventim.si or from the home page of one of our partners: payment made by credit card or debit transfer will automatically be refunded to the credit card/bank account.
Other methods of payment: Please inform us at info@eventim.si or telephonically at +386 1 420 5000 of your bank account number (bank code, account number) so we can transfer the amount to your account.
The tickets were bought at one of our Eventim centres or other outlets: please return the tickets where they were bought. - I have bought tickets to an event which has been postponed or relocated. I can not attend the event at the new time/ new location. What should I do?
- In the event of postponement or relocation you can, of course, return the tickets. The ticket price will be refunded.
The tickets were bought by phone, or from our home page www.eventim.si or from the home page of one of our partners: please inform us at info@eventim.si that we can proceed the cancelation of the tickets. Payment made by credit card or debit transfer will automatically be refunded to the credit card/bank account.
Other methods of payment: Please inform us at info@eventim.si or telephonically at +386 1 420 5000 of your bank account number (bank code, account number) so we can transfer the amount to your account.
The tickets were bought at one of our Eventim centres or other outlets: please return the tickets where they were bought. - An event was cancelled/postponed/relocated and I was not informed. Why not?
- Eventim SI is not obliged to inform the ticket owner about possible cancellations/postponements/relocations but we try to inform all customers as much as possible.
In any case we accept no liability for transportation, hotel or any similar costs related to cancelled/postponed/relocated events.
Loss / Theft
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- I have lost my tickets or they have been stolen. Can you help me?
- Tickets are security papers – for which no replacement can be issued in case of loss or theft.
