Payment, Pickup and Delivery Methods

I want to pay by credit card – where do I find the CVV / CVC verification code on my credit card? What is CVV/CVC?

These are the verification codes of the credit card known as Card Value Verification (CVV) or Card Verification Code (CVC). Both expressions mean the same, Visa uses the term CVV and Mastercard the term CVC. The verification code is an additional security feature that is required by ÖsterreichTicket when tickets are bought over the phone or the internet. This is to ensure that the person ordering has the card in his possession.

The verification code can be found on the rear of the credit card as a small number in the signature field. The CVC / CVV code is the last group of digits (the last three digits ) in the series.

How can tickets be delivered?

You can choose between different modes of delivery. Delivery method depends on order date and venue. Based on these criteria, you can choose between:

1.Regular mail (7 days before event) Price: 3,50 EUR
2.Exspress mail SI (2 days before event) Price: 14,00 EUR
3.DHL (PRICE LIST )
4.Print@home : 0,90 EUR
5.Pickup (you can pick up tickets two hours before event): 1,50 EUR

How can I pay tickets?

Payment method depends on order date and venue. You can choose between the following payments:

1. CREDIT CARD ( VISA, Euro/Mastercard, Diners)

2. PREPAYMENT
The payment method shuts down 10 days before the event.
All payment information will be forwarded to your mail address after the successful purchase.

3. MONETA (Mobile payment)

How to print print@home tickets?

After successful payment, you can print your tickets at home. Tickets can be printed from your account on our web site (www.eventim.si). In your account you will se history of purchases. Print@home tickets will have PRINT button on right side. With click on this button you will generate .pdf tickets. This tickets you can save on computer or print directly.

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Registration

How can I change my email address?

To change your e-mail address log-in to our homepage or if you are already logged in click „my account“. Here you can change your e-mail address at „ change e-mail address“.

Why do I have to state an additional delivery address?

You do not have to state an additional address but you may save up to 5 delivery addresses in your account. These can be different from your billing address if for example you want to send tickets as a gift or you are not at home during the day and you want them delivered to your office address or your secondary residence.

You can save up to 5 delivery addresses with names (e.g. home, work....) and then choose the appropriate address for delivery.

I forgot my Password - what can I do about it?

If you have forgotten your password simply click „log in“ on our homepage and next to the log in area there appears the prompt „forgotten password?“ You then receive an e-mail at the designated e-mail address with instructions of what to do.

For data protection reasons Eventim.si does not send passwords via e-mail in this case you receive a code (link) with which you can reset or change your password.

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Eventim.si - Carefree

What is Eventim.si-brez skrbi ?

In case that something happens to you (and you have paid Eventim.si- carefree) in accordance with the general conditions contact us immediately by phone at +386/1/420 5000 or via e-mail at odpoved@eventim.si at least 2 hours before the event. Subsequently send us the following documents:
• The number of your bank account
• Original tickets with coupons
• A medical certificate or a certificate in accordance with the general terms and conditions

After receiving and checking the documents you will receive a ticket credited to your bank account. Please note that processing time can be longer in the case of incomplete data.
All documents sent to:
Eventim SI d.o.o.
"odpoved/ failure"
Celovška cesta 25, 1000 Ljubljana, Slovenia

In your sake we recommend that you send your documents by registered mail.

How can I order and Eventim.si - carefree?

During the purchase, it will be displayed in the shopping cart to purchase additional services Eventim.si-carefree. Check it and click "add" and wait a moment to update. The calculation will be displayed in a new line "eventim.si-carefree" and the amount representing 5% of the amount of tickets selected.
Eventim.si - carefree can only be selected when purchasing tickets. Later or additional services not enabled.

What to do if something goes wrong?

In case that something happens to you (and you have paid Eventim.si- carefree) in accordance with the general conditions contact us immediately by phone at +386/1/420 5000 or via e-mail at odpoved@eventim.si at least 2 hours before the event. Subsequently send us the following documents:
• The number of your bank account
• Original tickets with coupons
• A medical certificate or a certificate in accordance with the general terms and conditions

After receiving and checking the documents you will receive a ticket credited to your bank account. Please note that processing time can be longer in the case of incomplete data.
All documents sent to:
Eventim SI d.o.o.
"odpoved/ failure"
Celovška cesta 25, 1000 Ljubljana, Slovenia

In your sake we recommend that you send your documents by registered mail.

It is not possible for me to attend an event. Can I return the tickets?

In case that something happens to you (and you have paid Eventim.si- carefree) in accordance with the general conditions contact us immediately by phone at +386/1/420 5000 or via e-mail at odpoved@eventim.si at least 2 hours before the event. Subsequently send us the following documents:
• The number of your bank account
• Original tickets with coupons
• A medical certificate or a certificate in accordance with the general terms and conditions

After receiving and checking the documents you will receive a ticket credited to your bank account. Please note that processing time can be longer in the case of incomplete data.
All documents sent to:
Eventim SI d.o.o.
"odpoved/ failure"
Celovška cesta 25, 1000 Ljubljana, Slovenia

In your sake we recommend that you send your documents by registered mail.

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ŠRC Stožice - parking

ŠRC Stožice - parking facilities

For more details, please visit:
http://www.lpt.si/en/parkings/personal_cars/sc_stozice

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Questions after a successful order

I ordered my tickets a long time ago but have not received them yet. Where are my tickets?

Eventim SI, d.o.o., is a ticket agent and is not responsible for delivery.

There are several reasons why you did not recive your tickets yet. Please contact us at info@eventim.si .

I ordered tickets on the internet but have not yet received confirmation. Has my order been received?

It is possible that you do not receive a confirmation due to a wrong e-mail address or other reasons.

In this case please contact us at info@eventim.si

Please provide you complete name, the date of your order and which event. We will then inform you if your order was received or not.

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Event cancellations / changes

I have bought tickets for an event that has been cancelled. What do I have to do?

Eventim SI, d.o.o. is not the promoter of the events on offer and is therefore not liable for the refund of ticket money. But we do our best to ensure the security of ticket money.

In the event of a cancellation the ticket price will be refunded to the customer.

The tickets were bought by phone, or from our home page www.eventim.si or from the home page of one of our partners: payment made by credit card or debit transfer will automatically be refunded to the credit card/bank account.

Other methods of payment: Please inform us at info@eventim.si or telephonically at 090 55 77 of your bank account number (bank code, account number) so we can transfer the amount to your account.

The tickets were bought at one of our Eventim centres or other outlets: please return the tickets where they were bought.

I have bought tickets to an event which has been postponed or relocated. I can not attend the event at the new time/ new location. What should I do?

In the event of postponement or relocation you can, of course, return the tickets. The ticket price will be refunded.

The tickets were bought by phone, or from our home page www.eventim.si or from the home page of one of our partners: please inform us at info@eventim.si that we can proceed the cancelation of the tickets. Payment made by credit card or debit transfer will automatically be refunded to the credit card/bank account.

Other methods of payment: Please inform us at info@eventim.si or telephonically at +386 1 420 5000 of your bank account number (bank code, account number) so we can transfer the amount to your account.

The tickets were bought at one of our Eventim centres or other outlets: please return the tickets where they were bought.

An event was cancelled/postponed/relocated and I was not informed. Why not?

Eventim SI is not obliged to inform the ticket owner about possible cancellations/postponements/relocations but we try to inform all customers as much as possible.

In any case we accept no liability for transportation, hotel or any similar costs related to cancelled/postponed/relocated events.

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Loss / Theft

I have lost my tickets or they have been stolen. Can you help me?

Tickets are security papers – for which no replacement can be issued in case of loss or theft.

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ORDER FEE

What does order fee include?

Order fee is 1,5 Eur and it includes fees for additional administrative and tangible expenses, costs of bank transactions and other operational expenses. Order fee is included per order and not per ticket.
*The maximum number of tickets that can be book per order is 9. That number is subject to change according to the promoter's terms.

Why did Eventim introduce order fee?

Eventim introduced order fee in order to continue its offer of diverse event sin Croatia and Europe, to keep its high level of customer support, to keep and expand the number of outlets, to assure the best conditions regarding the online shopping process and to successfully satisfy the demands of the market.
The main reasons are current trends of low commissions for the promoters and outlet fees for ticket sale.
Also, there are more and more challenges regarding the security of online financial transactions which cause additional security investement and our primary interest is the safety of our customers and their data.

Do other ticketing services outside Croatia charge order fee?

There is a practice of charging additional expenses in other countries. Of course, it depends on many factors. Order fee is different from country to country. Every company must adjust to the specificities of the market, i.e. purchasing power, legal framework, etc. We would like to point out that Eventim offers vats numbers of events abroad. With our international offer, the customers do not need to cover international delivery fee, cost of international transactions and other additional cost regarding the purchase of tickets for the events abroad.

Why does Eventim charge the same costs for printing the tickets at home and for the tickets that are bought at the outlets?

Every distribution of the tickets generates a specific cost. Considering the fact that the trend for online sales is positive, Eventim requires more employees at the venues and concerts to scan the tickets and, in case of any difficulties, to help the customers regarding the entry. On the other hand, there are also expenses for our business partners (outlets) where customers can buy tickets. Eventim will always do its best to provide the best service for the customers.

Where can your clients buy tickets without paying the order fee?

Order fee is included on every Eventim channel for the distribution of tickets.

Can Croatian customers buy the ticket for the concert via other companies in Eventim corporation that have not introduced order fee?

The event that is on sale via Eventim system in Croatia can be on sale via Eventim system in other countries that have Eventim company (online or also outlets). Customers can buy the tickets abroad, but they have to cover the expenses for international delivery and other expenses that are valid for that country and Eventim.

Isn't order fee just to make profit at the expenses of the customers?

Introducing the order fee was inevitable in order to keep the vast and diverse offer of the events and to keep the high level of customer care that includes safe and secure online sale and the wide network of outlets. Also, there are more and more challenges regarding the security of online financial transactions which cause additional security investement and our primary interest is the safety of our customers and their data.

Why did not Eventim raise the commission for promoters instead of introducing the order fee and charge the customers?

Promoters are also aware of the market demands and they have to fulfill many legal regulations which implies paying many fees and adjusting the ticket prices. Eventim surely tries to coordinate the demans of the promoters and the demands of the customers.

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