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Shopping process

1. PART: PURCHASE PROCEDURE


STEP 1 – TICKET SELECTION
STEP 2 – REGISTRATION
STEP 3 – DELIVERY METHODS
STEP 4 – PAYMENT INFORMATION & CANCELATION RIGHTS
STEP 5 – PAYMENT CONFIRMATION

2. PART: USER ACCOUNT


1. LOG IN
2. USER ACCOUNT OVERVIEW
3. YOUR RECENT PURCHASES
4. YOUR ADRESSES
5. CHANGE PASSWORD
6. CHANGE EMAIL
7. NEWSLETTER SUBSCRIPTIONS
8. LOGGING OUT


1. PART: PURCHASE PROCEDURE



FREE HELP LINE IS AVAILABLE ON 003861 420 5000


INSTRUCTIONS FOR PURCHASING A TICKET

When a customer decides to buy tickets through our website, he must first search for the event. Than he must select the correct, date and time if more shows are available. He must than proceed to click the “Tickets” button.
Warning: Delivery and payment methods may vary from event to event due to different requirements by the event organisers.

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STEP 1 – TICKET SELECTION


In this step the different price categories including the description of the type of ticket/ standing room, seats etc. are shown. There are 2 possibilities of choosing your tickets that will be explained in detail in Step 2a and Step 2b:

ATTENTION: the chosen tickets will be reserved for 20 minutes in the shopping cart after which the reservation is expired. You can only choose a maximum of 8 tickets per category, if you wish to order more then click on „Choose further tickets for this event“ above the contents of the shopping cart.


STEP 1a – BEST SEAT BOOKING
The website user must first select the number of tickets via the dropdown menu in a price category of his choosing. The website offers the beast seat option that differs according to the size of the venue and number of sold tickets. The number of selected tickets can still be changed during this step. By clicking “Reserve tickets” the buyer proceeds to the next step.


STEP 1b – SEATING PLAN BOOKING

The user can also select seats through an interactive seatmap. He or she does so by clicking on the “interactive seatmap” tab. (in the upper right corner)
(Attention: To be able to use the seating plan booking, pop-up blocker must be deactivated and Java must be installed on your computer - free download: www.java.com)
Use the navigator to select your preferred area of seatmap and use "+" and "-" buttons to change zoom level. You can now choose your seats by simply clicking on your desired seats or by drawing a rectangle over multiple seats while pressing the left mouse button. Choose your rebate and continue your order by clicking on the button "Add to cart". Additional seatmap instructions are available above the seatmap.


If you are using Chrome Version 42 or higher, an additional configuration step is required to continue using NPAPI plugins (such as for example Java):
1. In your URL bar, enter: chrome://flags/#enable-npapi
2. Click the Enable link for the Enable NPAPI configuration option.
3. Click the Relaunch button that now appears at the bottom of the configuration page.

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STEP 2
REGISTRATION



The user needs either a valid e-mail address or a Facebook profile to register on our website. If he is already a registered user he can log in by selecting the “Returning customer option” and using their password.* By clicking on the “sign in” button the user proceeds to the next step.
*In case the user forgot his password he can click the “Forgot your password?” link. He must than input the e-mail that he used to register on the website. He will than receive an e-mail with additional instructions on how to change his password.

The site also supports the Facebook login feature. After logging it with Facebook, the user is offered the option for the site to remember his login details. This option should only be chosen on a secure computer. Eventim.si cannot be held responsible for any abuse of personal data resulting from client error.

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STEP 3
DELIVERY METHODS



Please select the desired delivery method.
In this step, the user can select his preferred ticket delivery type. Delivery methods differ from event to event according to the organisers requests and time left to the event. If more than one delivery method is available, all of the available delivery methods will be displayed on this page. The user can only select one delivery method.

“Regular mail delivery” allows customers from Slovenia to get their tickets delivered with recommended or regular mail. If the user wishes the tickets to be sent abroad, he chooses the option “Wrong country? Change your country here« where he can select a different country. Buyers from other countries will receive their tickets via the DHL service. The user must input all the delivery information on his first online purchase. His data will be saved and used upon his next purchase. The delivery information can be changed in the user account or during the purchase.

The “personal pick up” offers the user the option to come pick up the tickets personally. It is possible to pick up the tickets at Eventim.si points of sale, Big Bang points of sale and at the event itself if Eventim.si provides the evening box office. The customer needs to fill out the required information including who will pick up the tickets and at what location.

The “print@home option allows the user the option to print out his ticket on his home printer. Upon selecting the print@home option, a ticket is generated in his or her user account in .pdf form. The generated pdf. ticket can be printed from the moment of the purchase until the beginning of the event itself. Additional instructions regarding the print@home ticket are available in the delivery methods section.
The website also allows for the buyer to switch accounts. To do so he must click the “Sign in as a different user” button in the upper right corner of the screen.

The "eventim.si mobile ticket" is a new delivery method that will be available for certain events. The buyer can chose this method during the purchase procedure by selecting the mobile ticket option and then filling in the required personal information including his mobile phone number.
Upon a successful purchase the customer, will receive an SMS with a link to his mobile ticket. To view the mobile ticket the customer must have an active data transfer option on his mobile phone.
The customer can review his mobile ticket in the Recent purchases tab on the www.eventim.si web site. The customer can also resend the SMS containing the link to his current mobile phone or a different mobile phone.
At the event, the mobile ticket will be scanned the same way as a normal ticket at the access point. The mobile ticket does not need to be exchanged for a printed ticket. If a single mobile ticket order contains several tickets all the customers must enter the venue at the same time.
Warning!
-treat your mobile ticket as any other valuable document
-the mobile ticket barcode is unique and is valid only on the first scan. Any additional check will be invalid and any additional area transitions are impossible.
-if you lose your mobile ticket replacements will not be possible
-protect your mobile ticket from unauthorised access. Eventim.si cannot be held accountable for any problems resulting from, forwarding the ticket, forwarding private information or copying. The organiser holds the right to deny access to a person under the suspicion of mobile ticket abuse with an identical barcode.

To confirm the selected delivery method the user must click the “Delivery method confirmation button.” The user than proceeds to STEP 4.


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STEP 4
PAYMENT INFORMATION & CANCELLATION RIGHT




In the main window, the user can review different payment methods. Payment methods differ from event to event depending on the requirements by the event organiser, time left until the event and the type of payment method. The Eventim.si website supports payment via credit card (MasterCard, Visa, Dinners), Moneta, payment by money order.
The user can than choose from the available payment methods. If the customer wishes to use a credit card, he must fill in the required credit card information. The credit card information is not stored on the website and needs to be filed in each time.
The customer can also use his Eventim gift voucher during his online purchase. In the right part of the payment method selection screen there is a “Use your gift voucher” button. When the customer clicks the button, a box will appear in which the customer can fill in the voucher code. If the user wishes to use more than one gift voucher he must click the “add voucher” button and a new input window will appear.
The website allows for the buyer to select a different delivery method at any time during purchase. He does so by clicking the “Change shipping” button in the upper right. The user can also change his account during the payment method selection. He does so by clicking the “sign in as a different user button” above the “Change shipping” button.

At this point, the user can take advantage of our carefree option. If the user does not check the box to select or not select the carefree option a pop up window will appear upon clicking the “confirmation” button with the carefree option selection.
To confirm the selected payment method and finish the purchase the user must click the “Place order and pay” button.
Throughout the purchase procedure a window with delivery method details, personal information, shipping address, delivery method and the selected payment method will be displayed at the bottom of the screen

*EVENTIM.SI CAREFREE SERVICE (Eventim.si nakup brez skrbi)

What is Eventim brez skrbi (withdrawal right, carefree)?
For the current carefree fee (5% of the ticket price), Eventim grants all private customers the right to withdraw from the purchase(up to 6 tickets per purchase) under the following conditions:

Withdrawal up to 2 hours before the event - 100% purchase repayment
During the online shopping process, the website offers the buyer the carefree option. If the user chooses this option, it will appear in the shopping cart as an additional fee. The carefree fee is 5% of the total ticket value. It is only possible to select the carefree option for the entire order not separate tickets.
The Eventim.si carefree option can only be chosen during the shopping process. Eventim.si`s carefree service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards.

What to do in case of withdrawal?
The customer that qualifies for the withdrawal must submit a written request:
-at least 2 hours before the start of the event at the e-mail address: odpoved@eventim.si
-The original tickets and other required documents must be sent to Eventim SI, Celovška cesta 25, 1000 Ljubljana.

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STEP 5 – PAYMENT CONFIRMATION

At the end of the shopping process the customer is redirected to his or hers user account. The customer can review his or her purchases by clicking the “view” button. A few minutes after the purchase the customer will receive a confirmation e-mail that includes the order details.

For help with the shopping process you can contact us at info@eventim.si

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2. PART: USER ACCOUNT



1. SIGNING IN


The user can sing into his website user account by clicking the icon in the shape of a man (upper right corner) next to the English language selection button. When the user clicks the icon, a dropdown sign in window will appear. New users will be offered the option to create a user account. Users can also sign into their account during the shopping process. The registration or sign in window will appear once the user selects his tickets.

New user sign up: The user checks the “New user” box. He then proceeds to fill in his e-mail address that he wishes to use for the website registration. He must than click the confirmation button. The user is automatically singed in after clicking the confirmation button and he automatically receives an e-mail with his password.
Existing user sign in: The user checks the “Returning customer” box and fill in his e-mail and password in the dropdown window. He must than click the confirmation button to finish the sign in.
Signing in with Facebook: By clicking the “sign in with Facebook” button, the user is redirected to the website www.facebook.com. A special window will open that will prompt the user to connect his Facebook user account and Eventim.si website. After the confirmation, the user is already automatically signed in into our site. The confirmation is no longer required for subsequent visits to the website by the same user.

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2. USER ACCOUNT OVERVIEW

After the user is signed in into the website, he can access his user account by clicking the icon shaped like a little man. His recent purchases tab will open by default and a menu with different user account options to the right.

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3. YOUR RECENT ORDERS

The user can review his orders on the website. The details of the order can be viewed by clicking the eye shaped icon next to each order. He can review which and how many tickets were included in a specific order, what the ticket price was, delivery methods and if the carefree option was selected.
If the user chose the print@home delivery method, he can print out his tickets by clicking the printer shaped icon. This button is only active on the print@home ticket orders. When the user clicks the button a .pdf ticket is generated that can be either saved to his computer or printed directly.
The last button to the right in the shape of a police officer “report stolen tickets” is active only with orders of print@home tickets. The user can use it to report stolen tickets.


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4. YOUR ADRESSES

By clicking the tab “Your addresses”, the user can review his list of previous shipping addresses. He can either delete or edit any of the entries.

To edit his shipping address the user must first click the edit icon. By clicking the button, the information he provided will become editable and he can either add or modify the data. To apply the changes he made to the addresses he must click the confirmation button.
By clicking the “delete” button the user deletes his data.
By clicking the “Add new address”, the user can add additional shipping addresses. Each user can have more than one shipping address.

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5. CHANGE YOUR PASSWORD
In this tab the user can change his existing website account password. He can do so by typing his old password in the field “old password”. Than fill out both “new password” windows that need to match perfectly.
Warning: The user must use the new password on his nest log in. The old password will expire upon clicking the confirmation button.

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6. CHANGE YOUR E-MAIL ADDRESS
In this tab the user has the option to change his e-mail address that he used to register on the website. He may do so by typing his new e-mail address in the box under the change your e-mail sign and clicking the “Change e-mail” button.
Warning: The user must provide the new e-mail address upon his next log in.

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7. NEWSLETTER SUBSCRIPTIONS
The “newsletter subscriptions” tab enables registered users to review their electronic newsletter subscriptions. In this tab the user can also unsubscribe from newsletters he does not wish to receive by click the red unsubscribe button. If the user wishes to register to a specific newsletter, he does so by clicking the “add subscription” button below. A list of all available newsletters will subscriptions will appear. The user subscribes to newsletters by checking the boxes next to different subscriptions and clicks the “update subscriptions” button below.


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8. LOGGING OUT OF THE USER ACCOUNT
When a registered user finalises his purchase or editing his information he must log out of his account. He does so by clicking the “log out” button in the upper right corner.

This webshop is part of the eventim-network!